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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

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The delivery time for your package depends on several factors including your location, the shipping method selected, and the availability of the product.

Payment

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Yes, buying online with Styleo is safe and secure. We take your security and privacy seriously, and we have implemented measures to protect your personal information and payment details.

While we take every precaution to ensure your safety, we recommend that you also take steps to protect yourself online, such as using strong and unique passwords, keeping your antivirus software updated, and being cautious of phishing attempts.

If you have any questions about our security measures or need assistance, please contact our Customer Support team.

Order & Returns

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You can cancel or change your order with Styleo as long as it has not been shipped yet. Here’s how you can do it:

  1. Canceling Your Order:
    • Log in to your Styleo account.
    • Go to the "My Orders" section.
    • Find the order you want to cancel and click on "Cancel Order."
    • Follow the prompts to confirm the cancellation.
  2. Changing Your Order:
    • Unfortunately, we cannot change orders once they have been placed. You can cancel the order (as described above) and place a new one with the correct items.

If your order has already been shipped, you will not be able to cancel or change it. In that case, you can return the item(s) once you receive them by following our Return Policy instructions. For further assistance, please contact our Customer Support team.

Yes, you need to create a Styleo account to place an order. Having an account allows you to enjoy a personalized shopping experience, track your orders, and easily manage your returns.

Tracking your order with Styleo is simple and convenient. Once your order has been shipped, you will receive a tracking number via email and SMS. To track your order:

  1. Check Your Email and SMS: Look for the tracking number sent to you after your order has been shipped.
  2. Visit the Shofy Website: Go to the Styleo website and log in to your account.
  3. Navigate to Your Orders: Go to the "My Orders" section to find the specific order you want to track.
  4. View Order Details: Click on the order to view its details, including the tracking information.
  5. Track Your Order: Use the provided tracking number to track your order directly on the courier's website.

If you have any questions or need further assistance, please contact our Customer Support team.

Returning a product with Style-o is easy! Follow these steps:

  1. Initiate Your Return: Log in to your Styleo account, go to your orders, and select the item(s) you want to return.
  2. Choose Your Return Method: Depending on your location and the item(s) condition, you can choose to drop off the product at a nearby Styleo store or request a pickup.
  3. Pack Your Return: Pack the item(s) securely in the original product packaging, if available.
  4. Label Your Return: Print and attach the return label provided to your package.
  5. Return Your Package: Drop off your package at a Styleo store or schedule a pickup with our logistics partner.
  6. Track Your Return: Track your return status in your Styleo account.

For more details, check our Return Policy or contact our Customer Support.

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